Terms, Privacy & Refund Policies
1. Terms and Conditions
Welcome to the official website of Animal Assist Trust Foundation Botswana ("AATFB," "we," "our," or "us"). By accessing or using our website (aatfb.org), you agree to be bound by the following terms and conditions:
1.1 Use of Website
This website is intended for informational, engagement, and donation purposes only.
Users must not misuse the site in any unlawful or disruptive manner.
AATFB reserves the right to update or modify any part of the website, including these terms, without prior notice.
1.2 Donations & Online Purchases
Donations and purchases (e.g., coffee, event items) made through the website are voluntary and non-refundable, unless otherwise stated in our Refund Policy.
All online payments are processed via secure third-party gateways compliant with PCI-DSS standards. AATFB does not store any cardholder data.
AATFB is not liable for issues arising from third-party payment gateway disruptions.
1.3 Copyright & Intellectual Property
All website content, including text, images, logos, and design, is the property of AATFB unless stated otherwise and may not be used without permission.
Some media may be sourced under Creative Commons or public domain licenses, in which case proper credit is given where required.
Unauthorized use, reproduction, or distribution of our content without written consent is prohibited.
1.4 Photographs and Media Use
Photographs and videos used on our website may include images from public events, volunteer activities, and fieldwork undertaken by or on behalf of AATFB.
If any individual is identifiable in a photo or media item and objects to its use, they have the right to request its removal. Requests for removal must be made in writing to help@animalassistbw.org. AATFB will assess and respond to such requests in a timely and respectful manner.
1.5 External Links
Our website may contain links to third-party websites. AATFB is not responsible for the content, practices, or policies of these external sites.
1.6 Limitation of Liability
AATFB will not be liable for any damages arising from the use of or inability to use the website or its services.
2. Privacy Policy
2.1 Information We Collect
We collect personal information only as necessary for:
Processing donations or purchases
Managing volunteer, adoption, and foster applications
Issuing receipts, confirmations, or acknowledgments
2.2 How We Store Information
Personal information is stored securely within our self-hosted Nextcloud system and, where necessary, in printed form stored in our office.
Access to all records is strictly limited to authorized personnel only.
2.3 How We Use Information
We use the data solely to:
Process and confirm transactions
Manage participation in our programs (e.g., fostering, volunteering, adoptions)
Send updates or reports, only if explicitly consented to by the individual
2.4 Data Sharing
We do not sell, rent, or share your personal data with third parties, except:
When required by law
When necessary to complete secure payment processing via trusted providers
2.5 Cookies & Analytics
Our website may use cookies for basic functionality and analytics. By using our website, you consent to this usage.
2.6 Data Access & Removal
You may contact us to:
View the data we hold about you
Request corrections or deletion of your data
Withdraw previously given consent for communication or participation
3. Refund Policy
This refund policy is provided in accordance with general best practices and aligns with the expectations of our payment gateway providers and banking partners.
3.1 Donations
All donations are final and non-refundable.
If you believe a donation was made in error or fraudulently, you must contact us within 7 days of the transaction for resolution.
3.2 Purchases (e.g., Coffee, Event Items)
Refunds are only available for:
Defective or damaged merchandise
Orders not fulfilled or delivered
Requests must be submitted within 14 days of purchase and include a proof of payment.
3.3 Event Registrations
If an event is cancelled by AATFB, a full or partial refund may be issued at our discretion.
3.4 Refund Process
All refund requests must be made in writing to help@animalassistbw.org and include relevant documentation.
Approved refunds will be processed via the original payment method within 14 business days.
Contact Information
For any questions regarding our Terms, Privacy, or Refund Policies, please contact us at:
Email: help@animalassistbw.org
Organization: Animal Assist Trust Foundation Botswana
Website: https://www.animalassistbw.org